Customer Service Assistant Manager

Location: Wrexham

Full / Part time: Full Time

Pay / Salary: Competitive

Permanent / Temporary: Permanent

About the role:

We're on the lookout for an experience Customer Service Assistant Manager to join our busy Customer Care department as they respond to customer queries over the phone, via email and Live Chat .

Reporting to our Sales and Customer Service Managers, you'll play a vital role is supporting the team, ensuring our customers are responded to as quickly as possible and given the best experience.

The role, including but not limited to:

  • To oversee department processes, ensuring they are maintained to the highest standard
  • Maintain customer service KPIs within the team
  • Collaborate with other departments, feeding back customer issues to ensure prompt resolution
  • Handling escalations, complaints and claims in an efficient and professional manner
  • Supporting a team of customer service advisors, monitoring their performance

Experience needed:

  • Ideally you'll have at least a years' experience in a similar role as a team leader or supervisor, managing/overseeing a team.
  • A true "people" person with great engagement skills
  • Confidence with handling escalations, able to make quick and informed decisions to solve problems.
  • Strong communication skills, both written and verbal.

What's in it for you:

  • Performance bonuses
  • Summer and Christmas parties
  • Social and charity events throughout the year
  • Bike to work scheme
  • Excellent work life balance
  • Discounted sports equipment
  • To be a part of a fast-growing, family business
  • Huge new office/warehouse coming 2022
  • The opportunity to grow your team

Additional Details

Hours: 37.5 hours per week across the following shifts:

Monday - Friday: 6.00am - 2.30pm, 9.00am - 5.30pm, 3.30pm - 12.00am

Saturday - Sunday: 9.00am - 5.00pm

This role is based in our office in Wrexham, full-time. Remote working is not available. We require an immediate start, so applicants must be able to reliably commute to Wrexham Industrial Estate.