How can we help?

Many of our couriers may require a signature to successfully deliver your order, which is why we recommend (where possible) having your items delivered to a place where you know someone will be in to receive them - whether that’s at your home address, with a trust worthy neighbour or to your place of work. The following couriers may require a signature: FedEx, Landmark, Yodel, UPS, DHL, Hermes, Parcelforce & Tuffnells. The following couriers do not require a signature: Royal Mail. You can find out which courier will be delivering your order by checking the tracking links included within your shipping confirmation email. Without a signature, the courier may not be able to successfully deliver your order.

If you are not completely happy with your product we have a 30 day returns policy. Please get in touch with us and our helpful customer service team will support with rectifying any issues.

Please note: We do not accept returns or refund purchases for customised or custom sized items, this includes custom sized netting.

We keep our product prices as low as possible, unfortunately this means we can’t offer free delivery. Although thanks to the extensive range of couriers we use we’re able to provide a fantastic selection of delivery options at extremely competitive rates. Our delivery charges are based on the weight of the products you buy, so will vary from product to product. The full range of delivery options and costs are clearly displayed in your shopping basket before you checkout, so there’ll be no nasty surprises once you’ve confirmed your order.

Yes, you can track your parcel. You will receive an email following your order being dispatched from our warehouse to allow you to keep updated on your shipping. If you have any problems tracking your order or wish to provide delivery instructions, please get in contact with our customer service team and we’ll do our best to help. Alternatively, please contact the courier directly.’

We know there’ll be occasions where it won’t be possible for you to sign for your delivery in person. When that happens, our courier will leave a little calling card with clear instructions about how you can either get your package re-delivered or how to collect it from a local depot.