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returns

Can I return an item?

If you are not completely happy with your product we have a 30 day returns policy. Please get in touch with us and our helpful customer service team will support with rectifying any issues.

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What is your returns policy?

Don’t worry if you need to return an item, see below step by step information to do so.

  • Contact our customer service team who will send you a returns form.
  • Repackage your goods in their original packaging, including the form we have supplied you with.
  • Return package in post to us to complete the process.
  • NB: We recommend you use a courier service with tracking, so you can see your package’s progress.

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    Who pays for me to post the item back?

    You will be liable to cover the cost of the return of the item. We highly recommend using a tracked courier, as unfortunately we cannot be held responsible for any missing products.

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    I have received a faulty good, what should I do?

    Call our customer service team on 01691 683 807 . They will happily support you with resolving the issue. We are happy to offer a full refund or product exchange.

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    How will I receive my refund?

    We aim to make the process as easy as possible and try to refund in the same method as you have initially paid for your order.

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    How long will it take for me to receive my refund?

    We aim for as the refund to be actioned as quickly as possible. Due to the multiple stages required in the refund process, it can sometimes take up to 14 days but we aim to keep you updated along the way.

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